Our staff at Kanga Care is dedicated to making sure your experience is an enjoyable one! We believe that you, our customer, are our biggest asset. We take great pride in our products and will always stand behind them 100%. It is our goal to provide a top quality product that will exceed every customers expectations. If at any time you have a question, comment or are experiencing difficulty with a particular product, please contact us at info@kanga-care.com. Our staff is highly trained and knowledgeable about each product we either make or carry and we are here to help you with all your needs.
At Kanga Care, we provide a highly selective collection of products for parents and their babies. Each item found in our store has found a home here because either someone, or everyone, on our staff has personally used and fell in love with the product. You can rest assure that we only provide products that are of the highest quality. Each item comes personally recommended and is also in use in the homes of our staff.
We guarantee every item we sell against material or workmanship defects for 30 days from the date of arrival (estimated 5 days after shipping.) This covers stitching and seams, elastics, or if any of the products components come undone or unattached.
For your items to be eligible for return, they must meet the following criteria with NO EXCEPTIONS:
Item/s must have been purchased directly from www.kanga-care.com.
Rumparooz Diapers must have been purchased through www.kanga-care.com or an authorized retailer.
Products purchased on clearance, as seconds, on diaperswappers, or any other third party are not eligible for refunds, exchanges or manufacturer's warranty.
Proof of purchase or an invoice/packing slip copy must be included in your return package.
Product should be in its original packaging.
RMA # must be included on your return package.
Item/s must be returned to us unused and unwashed. Due to the nature of the product, we absolutely cannot refund/exchange items that have been used and/or washed.
If you are returning a defective product (with authorization), the item/s must be clean, and dry before it is sent back to us. For safety reasons, we will not handle items that are soiled, smelly or wet.
Products purchased with free items must be returned complete with free items.
RETURNS FOR A REFUND
If you would like to return for refund non-defective products, we will give a refund less a 10% restocking fee or exchange any product provided it is returned to us in an unused (other than being tried on), unwashed and in a resalable condition. Items must be accompanied by the original packing slip or any proof of purchase from the Rumparooz.com website. Return shipping costs are the responsibility of the consumer. Refunds will be made in the same form of payment used to make the purchase. If Kanga Care elects to take a return after 30 days, a 15% restocking fee will apply. If your return makes your original purchase price under $100 (free shipping level) the cost of original shipping will be deducted from the refund total as well as the 10%-15% restocking fee. No returns after 90 days.
Please see the RMA instructions below to proceed with returning product.
EXCHANGES
The restocking fee will not be charged on the first exchange. Subsequent exchanges will be charged a 10% restocking fee. If you would like to exchange non-defective products, we will exchange any product provided it is returned to us in an unused, unwashed and in the original packaging in a resalable condition. Items must be accompanied by the original packing slip or any proof of purchase from Kanga Care.
Please see the RMA instructions below to proceed with exchanging product.
MANUFACTURING DEFECTS
For defective products, we will assess and correct the defect if at all possible with the original item. If the original item is unable to be fixed, we will exchange or replace faulty or defective products with an exact product, color and size. When your original item is no longer available, it will be replaced with a comparable item of your choice. If you believe you received a product with a manufacturing defect, please be prepared to send in the product so that we can correct the problem immediately. Because we have no control over how our products are used, we do not cover leaks, offensive odors, buildup, fading, color bleeding, normal wear and tear or stains. As soon as we receive your returned package, your refund will be processed or your exchanged or replacement items will be sent out within 5-10 business days unless otherwise discussed.
We reserve the right to refuse any return if it is not in any condition to be resold, has been washed, contains smell of essential oils/perfume, smoke, etc. or that have been soiled. Items sent back to us that fall beyond our return/exchange policy will not be sent back unless you make arrangements for us to ship it back to you at your own expense. You will be notified by mail or email of the status of your return.
RMA (How to return your NEW, UNUSED product for a refund or exchange)
If you have a brand new, unopened, unwashed, unworn, still in packaging item and you would like to return it, please follow these steps:
How to file an RMA:
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Go to www.kanga-care.com and click on "My Account" in the upper right hand corner.
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Log in using your email address and password you selected upon registering.
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Under "Track your recent orders" click on the "view details" link for the respective order.
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Click on the brown "Add New RMA" button
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Under "Order Items", please select the items to be returned in the right hand column.
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Under "Order Return Options", please select the corresponding Reason and Method for your return.
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Under "My Comments", please leave any important information you wish for us to review.
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Submit your RMA
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We will be in contact with you shortly! Please do not mail in any product until hearing back from us. Doing so may result in missing product.
You can now track the progress of your RMA in your "My Account" area. We will be in touch with you shortly after receiving your RMA request. Please do not ship any items until your receive confirmation to do so.
Warranties on Kanga Care brand products
Warranies and Defects
Snaps: We offer a lifetime warranty on all snaps. If your snap is ever pulled off, falls off, cracks or just plain isn't snapping, just simply fill out this form so we can get your diaper in, fix it up and pop it back in the mail to you promptly.
Elastics: We have a 3 month warranty on all elastics. At this time we do not have the availability to repair elastic outside of the 3 month time frame. Please see "What will void the Kanga Care warranty" below. Elastics that have become un-attached in the casing, stitching undone, or have a defect due to a manufacturing error are covered under the warranty. Elastic that has been dissolved or become corroded due to detergents or cleaning agents that are not on our recommended list or have given out due to time, wear and tear are not covered under the warranty.
Sewing: We have a 6 month warranty on all stitching and seams. Sewing defects will usually arise either immediately or within the first couple washes, if ever. If you happen to receive an item that has a sewing defect, simply fill out this form and we will get your diaper in and promptly repair and return it to you. Holes or snags that occur in any of the fabrics due to wear and tear of the fabrics are not covered under our warranty. At this time we do not have the availability to repair sewing outside of the 6 month time frame. Please see "What will void the Kanga Care warranty" below.
What is not under warranty? What is not considered a defect?
Wicking and or leaking are not a defect of any diaper. Most causes of leaking or wicking is due to the saturation of the inserts. This can easily be resolved by either changing the diaper more frequently, adding an additional insert as a booster or re-configuring your 6r soaker. A Bamboo or Hemp 6r soaker will also increase the absorbency without adding bulk to the diaper. Another frequent cause is due to sizing. If you have a Rumparooz® one size cloth diaper you can test this out by adjusting the diaper to the rise setting either up or down. If a diaper is too small or too big it can leak and/or wick.
Repelling, staining and sizing/fit issues. We provide care recommendations for all our products. These recommendations are highly suggested but not enforceable. Many of these issues are easily resolved through troubleshooting with customer service so please fill out this form if you need a little guidance.
General wear and tear of materials from wash and use. Due to the nature of some of our natural fabrics excessive use can result in small holes of the items.Elastic that has been dissolved or become corroded due to detergents or cleaning agents that are not on our recommended list or have given out due to time, wear and tear are not covered under the warranty.
How to maintain your warranty:
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To keep your elastic in good health please keep a few things in mind. Your elastic will last longer if you do not stuff your diapers while warm and fresh out of the dryer. This is a very common action that results in "too stretched out" elastic. Let diapers cool completely before folding or stuffing.
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Please do not soak your diapers in any type of water, detergent, formula or chemical(s) for any amount of time. Doing so can break down the elasticity of the elastic and cause it to become dry and brittle. Much like an old rubber band, when stretching it out, the elastic may crumble. This issue is easy to diagnose. Borax based detergents will cause this to happen as well.
Please refer to the "How to wash and care" page for detailed information on a recommended wash routine.
How do I get my product repaired or replaced?
Please start the process by filling out this form. Please do not ship any items to us until your claim process have begun and you have been issued your RMA. We will be in touch soon after you file your claim and will provide detailed instructions the ensure a swift and stress-free resolution.
If you have a brand new, unopened, unwashed, unworn, still in packaging item and you would like to return it, please see the RMA Section, list toward the top of this page.
Warranty Information:
Our warranty is only extended to the original purchaser of the products.
Defects may either be repaired or replaced at the discretion of Kanga Care. All diapers must arrive clean, unstained, lint free, and dry. Seriously, dont ask why we have to mention this, but we definitely do. All diapers with excessive wear will not be replaced or repaired under our warranty. In those cases, depending on the repair needed and the ability to be repaired, the customer may be offered the repair at a reasonable price. Any products sent to us that do not follow the above conditions will be returned without repair.
Due to the nature of one size diapers and the excessive use that 1 diaper will go through (in 4 size settings, and hundreds of washes) one size diapers lasting through multiple children is not a guarantee or promise. We can not guarantee how long they will last. Just like any other garment, by using the diaper and washing, drying, and caring for the diaper, wearing will occur. The life expectancy of our products depends on the degree of care taken, the quantity of diapers in your rotation and type of abuse the diaper is given. The average diaper is washed every other day for several months. This gives the average diaper a value equivalent to 91.5 disposable diapers in just 6 months (91.5 disposables = avg. of $27.45).
If the item does fall under our warranty, the product should be mailed directly to us, the manufacturer, and not returned to the retailer it was purchased from (unless, of course, that retailer was us.) To contact us about a defect or diaper issue, please fill out this form.
What will void the Kanga Care warranty:
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Washing instructions are not followed
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Use of Sanitizing cycle while washing or water temperature above 120F
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Use of any fabric softeners or dryer sheets.
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Use of diaper rash creams without a liner
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Use of and or soaking in bleach, Oxy Clean, or any other caustic substances that may damage the materials and compromise the integrity of the elastics and waterproof nature of the TPU.
Payment Options:
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Credit Card
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PayPal (eCheck, Credit Card, PayPal fund, instant withdrawal)
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Cash - In Store
SALES TAX:
Merchandise bought and/or received in Colorado is by law subject to Colorado Sales Tax. Sales tax rate is currently 7.6% (state: 2.9%, RTD 1.2% Golden 3% Jefferson County .5%)
Shipping
DOMESTIC:
All orders are shipped via USPS or FedEx. Buyer may select their preferred method at check out.
Domestic order totaling more that $100 ship free via Parcel Post (Hawai& Alaska) or FedEx ground.
Domestic orders ship daily. M-F, within 24 hours of receipt of order and payment.
CANADA:
We DO NOT ship Rumparooz to Canada. All other items may be purchased and will ship via FedEx.
Canadian orders totaling more than $100 are not eligible for free shipping.
INTERNATIONAL:
All orders are shipped via USPS International Priority.
International orders totaling more than $100 are not eligible for free shipping.
Countries we do not ship to (please click on for country for stores to buy from in those areas): Australia, Canada, Indonesia, New Zealand.
INSURANCE:
Kanga Care is not responsible for items lost or damaged in transit. We will guarantee all insured packages. If your package has been lost or damaged, and you purchased insurance for your package, we will reship new product at no additional charge. Please note, we ship ALL PACKAGES with delivery confirmation or with a tracking number. If the package is scanned as "delivered", the package is not replaceable.
